Scope of This Policy
This Privacy Policy explains how personal information may be handled when you visit Methspin, use its content, create or manage an account, contact support, take part in a promotion or use a related feature. It should be read together with the Terms and Conditions and any privacy notice shown when particular information is requested.
The exact information handled depends on how you interact with the website. Some pages can be viewed without creating an account, while account, verification and payment features may require additional information.
Information That May Be Collected
Information is limited to what is reasonably connected with providing, protecting and improving the website and its available features.
- Identity and eligibility information, such as name, date of birth, location and verification documents where required.
- Account information, including username, password records, preferences, limits and account status.
- Contact information and the content of messages sent to support.
- Transaction information, such as deposit and withdrawal records, payment method details and verification results. Complete card security codes should not be retained after authorisation.
- Technical information, including device type, browser, operating system, network information, language, approximate location, identifiers and security logs.
- Usage information, such as pages visited, links selected, session timing, feature interactions and referral information.
- Responsible gambling information, including limits, cooling-off choices, self-exclusion status and relevant support interactions.
- Marketing preferences, promotion participation and communication history.
How Information Is Collected
Information may be provided directly when you complete a form, register, verify an account, make a transaction, set a preference, enter a promotion or contact support. Technical and usage information may be collected automatically when a page or feature is used.
Information may also be received from payment services, identity and fraud-prevention services, game technology providers, analytics tools or other services you choose to connect with. Where information is received from another source, it is handled for the purposes described in this Policy and subject to applicable requirements.
Why Information Is Used
- To provide website pages, account functions, games and requested services.
- To create, administer, secure and restore accounts.
- To confirm age, identity, location, eligibility and payment ownership where necessary.
- To process and reconcile deposits, withdrawals and other transactions.
- To apply limits, self-exclusion choices and responsible gambling protections.
- To detect fraud, account misuse, security incidents and prohibited activity.
- To respond to questions, complaints, privacy requests and technical problems.
- To administer promotions and determine eligibility under the applicable rules.
- To measure performance, repair errors and improve content, navigation and accessibility.
- To send service notices and, where permitted, marketing selected according to your preferences.
- To keep records and comply with valid legal, regulatory and dispute-resolution requirements.
Basis for Handling Information
Depending on the information and circumstances, handling may be necessary to provide a requested service, perform an agreement, comply with a legal requirement, protect users and systems, pursue a legitimate operational purpose or act on your consent.
Where consent is the appropriate basis, it may be withdrawn for future handling through the available settings or support channel. Withdrawal does not affect handling that was already lawful and may make a requested optional feature unavailable.
International Handling
The internet and supporting service providers may operate across more than one country. As a result, information may be processed or stored outside the place where it was collected.
Where information is handled internationally, reasonable steps are taken to use suitable providers, limit access and apply contractual, technical or organisational safeguards appropriate to the information and destination.
Information Security
Reasonable technical and organisational measures are used to protect information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, encryption in transit, monitoring, staff restrictions, secure development practices and incident procedures.
No website, storage system or transmission method can guarantee absolute security. You can reduce risk by using a unique password, protecting your device and email account, avoiding shared networks for sensitive activity and reporting suspected unauthorised access promptly.
How Long Information Is Kept
Information is kept only for as long as reasonably necessary for the purpose for which it was collected and for security, dispute, record-keeping and legal requirements. Retention periods vary according to the type of information, account status, transaction history and applicable obligations.
When information is no longer needed, reasonable steps are taken to delete it, de-identify it or place it beyond ordinary use. Some records may remain in protected backups for a limited period before routine deletion.
Access, Correction and Other Privacy Choices
You may ask whether personal information is held about you and request access to or correction of that information. Depending on applicable rules and the circumstances, you may also be able to request deletion, restriction, objection, portability or withdrawal of consent.
A request can be made through the support option displayed on the website. Enough information may be requested to confirm identity and locate the relevant record. A request may be limited or refused where a lawful exception applies; when appropriate, the reason will be explained.
Keeping account and contact details accurate helps prevent payment delays, security problems and missed service notices.
Marketing Communications
Where permitted, promotional messages may be sent according to your choices and account status. You can opt out using the unsubscribe control in a message or the preference and support options available through the website.
Service, security, transaction and responsible gambling notices are not promotional and may still be sent where necessary to operate or protect an account. A self-exclusion or marketing restriction should be respected across relevant promotional channels once it has been processed.
Children and Age Restrictions
The website is not intended for children or anyone below the legal gambling age. Personal information should not be submitted by an underage person.
If information is found to relate to an underage user, reasonable steps may be taken to restrict access, investigate the account and delete information where retention is not required for protection, evidence or another lawful purpose.
External Websites and Services
Links may lead to websites and services that apply their own privacy policies. Methspin does not control how an independent service collects or uses information after you leave this website.
Review the destination’s privacy information before creating an account, entering personal details or making a payment. A link does not mean that another service follows this Policy.
Questions and Privacy Complaints
Questions, access requests and privacy complaints can be submitted by email to [email protected]. Describe the concern, the information involved and the outcome you are seeking so that the matter can be reviewed efficiently.
A complaint will be acknowledged and assessed within a reasonable period. Additional information may be requested where needed. If you remain dissatisfied, you may have the right to contact the privacy or data-protection authority that applies to your location.
Changes to This Policy
This Policy may be updated when information practices, website features, security needs or applicable requirements change. The date at the top of the page identifies the current version.
Where a change materially affects how information is handled, a reasonable notice or renewed choice will be provided when required. Review this page periodically to remain informed.
Related document
Read the accompanying policy for the complete picture.